Frequently Asked Questions
How do I save my progress?
Make sure you're signed in or join Jigidi if you dont have a profile yet. Before leaving your puzzle, simply pause the puzzle (you can just tap the space bar) and wait for the "Progress saved" text to appear. The next time you start this puzzle, you'll be given the option to resume.
Where did the pieces go?
You probably moved them off-screen. Look for small dots at the edge of the puzzle window. These point to off-screen pieces.
How do I change the background color?
While playing you can change the background color by clicking the small color swatches on the pause menu. You can pause the puzzle easily by hitting the space bar on your keyboard.
Why is there a "Remove" by all my comments?
This link allows you to delete your own comments, should you regret making them.
Can I play on my iPad?
Yes, get the Jigidi iPad app here!
Can I play on my Android/Windows tablet?
At the moment only if it supports Adobe Flash. We're working on a more versatile solution. Stay tuned!
When I try to solve the puzzle I get a "Plugin missing" or a grey/white screen?
Are non-published puzzles, visible to anyone other than the person creating them?
"Private" puzzles are only visible to others if you choose to share them, since no links exist to them anywhere.
What are the small symbols displayed on the puzzles?
The heart symbol can be clicked to toggle the bookmark for the puzzle. The tick denotes you solved the puzzle and the pie shows how much progress was made on the puzzle.
What is the number in red/blue to the far right in the menu bar?
This shows if you have any notifications. You can follow a user or a puzzle, to be notified if a new puzzle is posted or if a new comment is made. Look for the "Follow" links on puzzle pages and user profiles.
How do I control the maximum number of pieces for a jigsaw puzzle?
The number of pieces is determined by the resolution and aspect ratio of the uploaded image. Larger images can be divided into a higher number of pieces. 1600x1200 (or larger in the same aspect ratio) will take your puzzles to the maximum of 540 pieces.
How do I bookmark and unbookmark puzzles easily?
To toggle the bookmark for a puzzle, hover your mouse over the puzzle and click the heart icon. When the heart is filled, the puzzle is bookmarked.
Why are there ads in the puzzles?
We rely on the income from ads to maintain and develop the site. If you find the ads too distracting, you can choose to remove them all for $9 by purchasing Jigidi Plus for your profile. Read more about ads on Jigidi.
Why can't I publish more than 4 jigsaw puzzles?
In order to guarantee a varied choice of jigsaw puzzles, a limit of 4 puzzles within 24 hours per user or IP has been established. If you create more than 4 public puzzles, they are automatically changed into private. We are working towards avoiding this issue.
How long will my puzzles stay on the site?
Puzzles are kept indefinitely. Inactive profiles or puzzles may be subject to some spring cleaning, but as a rule of thumb, puzzles are most likely kept indefinitely.
Why did my jigsaw puzzle disappear?
If another user reports your jigsaw puzzle, it is automatically removed. We will then consider the complaint and look at the puzzle. The puzzle will reappear if the report isn't valid.
Can I search for a puzzle title or part of it?
Not right now, but we're working on it!
Where can I find the Jigidi user group?
The user group was created by deb7019 and can be found on Yahoo Groups. The group is not in any way affiliated with Jigidi. For official requests or information about Jigidi, please contact us or go to our Facebook page.