Frequently Asked Questions
Why can't I create more than 4 public puzzles?
In order to guarantee a varied choice of puzzles, a limit of 4 puzzles within 24 hours per user has been established. If you create more than 4 public puzzles, they are automatically changed into private.
How long will my puzzles stay on the site?
Puzzles are removed if they are inactive. A puzzle is inactive if no pieces have been moved for a certain period of time. Private puzzles are removed after 14 days of inactivity. Public puzzles are removed after 30 days.
Why has my puzzle disappeared?
If another user reports your puzzle, it is automatically removed. We will then consider the complaint and look at the puzzle. The puzzle will reappear if the report isn't serious. If you make your puzzle private no one can complain.
Why do I get a pop up asking for more storage space on my computer?
Your progress with a puzzle is stored locally on you computer. The position of each piece is saved, so you can continue another day. There is no personal information stored, and Jigidi is not storing any information other than an ID which is used to identify your account.
Why do I hear a sound ad when I start a puzzle?
Jigidi.com has been growing for awhile. This is good - but it is also more resourcefull to maintain. At the moment Jigidi is testing PayPerPlay adds as a way to finance the site.
By listening to a 5 seconds audio add, you are keeping Jigidi alive.
Feel free to let us know your opinion (contact@jigidi.com).